On October 1st, the state launched BUPS, a statewide backup program.
Under the BUPS, an IHSS recipient may receive temporary IHSS or WPCS from a back-up provider if they have an urgent need for back-up supportive services related to personal care services that cannot be met by an existing provider or the recipient is transitioning to home-based care and does not yet have an identified provider.
For purposes related to the use of the BUPS, an “urgent need” shall be defined as follows;
- The need must be unanticipated.
- The need must be immediate and cannot be postponed until the provider is available to provide the need.
- The need has a direct impact upon the IHSS recipient and delaying the need would potentially jeopardize the health and/or safety of the IHSS recipient and may result in the need for emergency services and/or out-of-home placement.
The direct number for BUPS is 877-287-6789.
Frequently Asked Questions
- A need that is immediate and cannot be postponed until the regular provider is available to provide the service; and
- The need has a direct impact upon the IHSS/WPCS recipient, and delaying it would potentially jeopardize the health/safety of the recipient, which may result in the need for emergency services and/or out-of-home placement.
- Walking or moving around
- Getting in and out of bed
- Administering medications
- Back-up providers have experience assisting seniors and people with disabilities. They are required to attend a special one-hour informational meeting for back-up providers.
- BUAP providers will need to provide proof of Certified Nursing Assistant Certificate (CNA), a Certified Home Health Aide Certificate (CHHA), the In-Home Supportive Services Training Certificate, or the Homecare Integration Training Certificate.
- All back-up providers must be working less than 66 hours per week.
- Individuals who work as BUAP providers are paid three dollars an hour more than regular IHSS providers. BUPS providers are paid two dollars an hour more than regular IHSS providers.
- This higher wage acknowledges the extra effort required to respond promptly, on short notice, for a referral to a new consumer in an unfamiliar location.
- Send an email with your name, case number, and address to email@example.com
- Live chat by selecting the chat bubble on the bottom right corner of our webpage.
- Call the BUAP/BUPS toll-free number (877) 287-6789.
- The recipient may not have enough service hours available to cover the extra time, and this could cause the back-up provider to not receive full payment for services or require the recipient to pay out of pocket.
- The provider may exceed the maximum allowable number of work hours per week/month, resulting in an overtime violation.
- PASC cannot guarantee that a back-up provider will be found in all instances.
- Factors such as the time of the request, service duration, worker availability, and location can all impact PASC’s ability to find and dispatch a back-up provider.
Can I request BUPS services if my provider has vacation/sick time that they wish to use in the near future?
- No. A back-up request is based on urgent/immediate need. A provider taking a vacation would be considered a planned event, and therefore not applicable. The same reasoning applies when use of sick time is planned in advance.
- PASC recommends hiring a provider to cover for the time the regular provider will be away. Recipients can contact the PASC Homecare Registry for assistance with this.
- If a provider calls out sick the same day they are scheduled to work, and did not notify the recipient in advance, a back-up request can be made due to the sudden loss of care.
- Explain the types of services you need and the number of hours to be worked.
- Direct and supervise the work, and give the provider clear instructions on how you would like services to be provided.
- The back up provider does not arrive as scheduled.
- You choose not to use the back-up provider.
- You are dissatisfied with the back-up provider or their work.