Emergency Back-Up Services
All approved IHSS recipients qualify for Emergency Back-Up Services. Los Angeles County offers two back-up programs, the amount of personal care hours assigned monthly will determine which program the recipient qualifies for.
Eligible IHSS consumers can chat with us online, send an email to email@example.com or call the Back-Up Attendant Program for a referral Monday through Friday, between 8am and 5pm at (877) 287-6789. Calls made outside of these hours are answered by an answering service.
|Must be an APPROVED and ELIGIBLE IHSS recipient||Must be an APPROVED and ELIGIBLE IHSS or WPCS recipient
|REQUIRES minimum 25 hours of personal care services per week||Does not require minimum number of hours to qualify|
|Have an immediate need for a temporary IHSS back-up attendant and have no other resource available to provide the needed assistance||Have an immediate need for a temporary IHSS back-up attendant and have no other resource available to provide the needed assistance|
|Sign up with the PASC Homecare Registry||Sign up with the PASC Homecare Registry|
|HOURS REQUESTED must come from existing monthly IHSS hours
||HOURS REQUESTED must come from existing monthly IHSS hours
To become a back-up attendant you must meet, among others, the following requirements:
- IHSS eligible and working less than 40 IHSS hours per week
- Have extensive homecare experience and/or be a CNA or HHA
- Complete BUAP orientation and application
- Participate in BUAP trainings
Back-Up Provider Training – February 2021 – An 8-hour class for BUAP applicants.
Frequently Asked Questions
- A need that is immediate and cannot be postponed until the regular provider is available to provide the service; and
- The need has a direct impact upon the IHSS/WPCS recipient, and delaying it would potentially jeopardize the health/safety of the recipient, which may result in the need for emergency services and/or out-of-home placement.
- Walking or moving around
- Getting in and out of bed
- Administering medications
- Back-up providers have experience assisting seniors and people with disabilities. They are required to attend a special one-hour informational meeting for back-up providers.
- BUAP providers will need to provide proof of Certified Nursing Assistant Certificate (CNA), a Certified Home Health Aide Certificate (CHHA), the In-Home Supportive Services Training Certificate, or the Homecare Integration Training Certificate.
- All back-up providers must be working less than 66 hours per week.
- Individuals who work as BUAP providers are paid three dollars an hour more than regular IHSS providers. BUPS providers are paid two dollars an hour more than regular IHSS providers.
- This higher wage acknowledges the extra effort required to respond promptly, on short notice, for a referral to a new consumer in an unfamiliar location.
- Send an email with your name, case number, and address to firstname.lastname@example.org
- Live chat by selecting the chat bubble on the bottom right corner of our webpage.
- Call the BUAP/BUPS toll-free number (877) 287-6789.
- The recipient may not have enough service hours available to cover the extra time, and this could cause the back-up provider to not receive full payment for services or require the recipient to pay out of pocket.
- The provider may exceed the maximum allowable number of work hours per week/month, resulting in an overtime violation.
- PASC cannot guarantee that a back-up provider will be found in all instances.
- Factors such as the time of the request, service duration, worker availability, and location can all impact PASC’s ability to find and dispatch a back-up provider.
Can I request BUPS services if my provider has vacation/sick time that they wish to use in the near future?
- No. A back-up request is based on urgent/immediate need. A provider taking a vacation would be considered a planned event, and therefore not applicable. The same reasoning applies when use of sick time is planned in advance.
- PASC recommends hiring a provider to cover for the time the regular provider will be away. Recipients can contact the PASC Homecare Registry for assistance with this.
- If a provider calls out sick the same day they are scheduled to work, and did not notify the recipient in advance, a back-up request can be made due to the sudden loss of care.
- Explain the types of services you need and the number of hours to be worked.
- Direct and supervise the work, and give the provider clear instructions on how you would like services to be provided.
- The back up provider does not arrive as scheduled.
- You choose not to use the back-up provider.
- You are dissatisfied with the back-up provider or their work.