Providers

Payroll Processing for IHSS has changed Statewide

NEW! Provider Availability

Providers, please keep your information current.
Click the image to use our new “Registry Provider Availability Update” form
(for Approved Registry Providers only.)


Electronic Timesheets

The California Department of Social Services has started a new service that allows In-Home Supportive Services providers the option to submit their timesheets online through a new Electronic Timesheet Website. Use of electronic timesheets is not required. Use of electronic timesheets is optional.

Beginning November 6, 2017, IHSS providers in LA County will have the option to enroll in the Electronic Timesheet service that will allow a provider to submit their IHSS/WPCS timesheets online using a tablet, smartphone, laptop or computer instead of receiving and submitting paper timesheets. This service will also allow a provider’s timesheets to be reviewed and approved by their recipient(s) using their tablet, smartphone, laptop or computer.

As a recipient, you also have the following options:
  • Keep using paper timesheets,
  • Enroll in the E-Timesheet service to approve provider timesheets online, or
  • Enroll in the IHSS Telephone Timesheet System to approve provider timesheets over the phone.
     *If you wish to continue receiving paper timesheets,then you do nothing. Your timesheets will continue as normal.

    Both the provider and the recipient must sign up to use the e-lectronic timesheet system, if only the provider signs up and not the recipient, timesheets will remain as they are today, in the paper format.

Some of the benefits of this service are:

  • Provider will be able to enter and submit timesheets online (saving the time it takes to mail the timesheet to the timesheet processing facility)
  • Provider will no longer be required to mail in paper timesheets
  • Check timesheet and payment status (Check timesheet history up to the last three months)
  • Request supplemental timesheets via online system

In order to enroll in the Electronic Timesheets Website

  • You need to be a current active IHSS and/or WPCS provider or recipient
  • You need to have access to the internet, be able to use a capable electronic
    device (smartphone, tablet, computer or laptop)
  • You need to have a valid email address that you can log into

    If you are a provider, you must also have your IHSS provider number (found on your paper timesheet or check stub), date of birth and the last four digits of your Social Security Number

  • If you are a recipient, you must have your IHSS case number, your date of birth and the last four digits of your Social Security Number.

Electronic Timesheet Website Learning Options  ∗Recommended

The state has put together 10 learning modules that provide information for providers and recipients including an overview of the website, as well as information regarding registration for providers and recipients, time entry, and approving timesheets. The Electronic Timesheet Helpdesk is available to help those providers and recipients that need assistance with the Electronic Timesheet Website. The Electronic Timesheet Help Desk number is (866) 376-7066 (select Option 4) during normal business hours of 8 a.m. – 6 p.m. Monday through Friday, excluding major holidays. You can view the training modules at http://www.cdss.ca.gov/inforesources/IHSS-Providers/Resources/Timesheet-Information.

Enrolling in theElectronic Timesheets website

Go to the Electronic Timesheet website at www.etimesheets.ihss.ca.gov
select the “New User Registration” link and follow the online directions to create an account. You will need to register in order to use this service.

Electronic Timesheet Handouts

Electronic Timesheet Overview for Providers                                                                                          Electronic Timesheet Overview for Recipients                                                                            Electronic Timesheet Frequently Asked Questions                                                            Telephone Timesheet System (TTS) for Electronic Timesheets Overview


Timesheet At-A-Glance (TAG)

Timesheet At-A-Glance (TAG) is an online system that allows IHSS providers to access information on timesheet activity. TAG provides information on the timesheet received date, if the timesheet was processed, the number of paid hours, and the amount paid. To log on to TAG, the provider will need his/her provider identification number, date of birth, and the last four digits of his/her Social Security Number.


On September 3, 2013, Los Angeles County began using a new computer system that will improve timesheet processing.

What Changed?

  • New timesheet

  • No more decimals.  You will enter time worked in  hours and minutes (HH:MM).

  • New timesheet processing facility

  • You cannot submit your new timesheet to your local office

  • How to report a change of address

For additional information please contact:

  • IHSS Consumers can contact the Personal Assistance Services Council (PASC) at (877) 565-4477.

  • IHSS Providers can contact SEIU- United Long Term Care Workers Union (SEIU-ULTCW) Member Action Center (MAC) at (877) 698-5829.

For more information and to view the Powerpoint on how to complete the new IHSS timesheet click here.


How to Fill Out New Provider Timesheets

Enrollment Process for IHSS Providers
Applying to the PASC Homecare Registry
PASC-SEIU Health Benefits Plan
Common Paycheck Deductions
IHSS Providers as Mandated Reporters
United Long Term Care Workers Union, SEIU Local 6434
Provider FAQ


Applying to the PASC Homecare Registry

IHSS Provider Applicants interested in being on the PASC Homecare Registry must meet the requirements listed on the Registry Section of this website. For additional information, IHSS provider applicants should call the PASC Registry Orientation Hotline at 818-206-7000 and leave their name, phone number, and complete mailing address.


PASC-SEIU Health Benefits Plan

PASC and the United Long Term Care Workers Union (SEIU Local 6434) have successfully negotiated for a health benefits plan for IHSS providers who work 77 or more hours per month for at least two consecutive months. The PASC-SEIU Homecare Workers Health Care Plan is provided by L.A. Care and is administered by PASC.

PASC-SEIU Homecare Workers Health Care Plan
Answers to Frequently Asked Questions


Common Paycheck Deductions

The following are common deductions that can be withheld from an IHSS provider’s paycheck:

  1. State Disability Insurance (SDI)
  2. Federal Income Tax (FIT)
  3. State Income Tax (SIT)
  4. Social Security (FICA)

There may also be deductions for Medicare, vision care, dues/agency fees or special withholding (i.e., lien, child support, etc.). Deductions should not be mistaken for Share of Cost (SOC). Share of Cost is the amount that the consumer pays to the provider out of the consumer’s own pocket.


IHSS Providers as Mandated Reporters

When working in In-Home Supportive Services (IHSS), as well as a variety of other health-related fields, workers take on an often-unknown responsibility under state law, which is referred to as the role of a mandated reporter. The mandated reporter role is assumed by any person who takes on full-time or part-time responsibility for the care of an elder or dependent adult. The responsibilities of the mandated reporter are defined by the State of California Welfare and Institutions Code, which declares that the mandated reporter must make a report to the proper authorities when he/she observes or has knowledge of an incident involving abuse, is told by the victim of an incident of abuse, or suspects any incidence of abuse. Incidents of abuse may include, but are not limited to, abandonment, abduction, financial abuse, isolation, mental abuse, physical abuse, neglect and self-neglect.

An IHSS homecare provider in Los Angeles County who witnesses any of the above must, by law, file a report with Adult Protective Services (APS). Reports can be made in writing or by telephone. When making a report to APS, it is important to include as much information as possible. Reports should include, but not be limited to, the following:

  1. Reporter’s name, address, telephone number and occupation
  2. Victim’s name, age and address
  3. Names and addresses of any other individual responsible for the victim’s care
  4. Nature and extent of the victim’s condition
  5. Date and place suspected incident occurred
  6. Information on suspected perpetrator
  7. Any other helpful information

When making a report, all information given, including the reporter’s identity, is voluntary and confidential. Reports can be filed anonymously, but it is important to remember that the more information that is provided to the APS worker, the better prepared the agency will be to investigate the case.

Once a report is filed, an APS social worker will visit the victim within two to four hours if the report is such that the victim is in imminent danger, or within 10 days (depending on the gravity of the situation) to investigate the reported incident. If it is determined that the victim is in danger, the social worker will work with the individual and/or family members and other interested parties to eliminate any danger to the person.

A mandated reporter’s failure to report any suspected abuse is punishable by law as a misdemeanor with a penalty of up to six months in prison, a $1,000 fine, or both. Failure to report any abuse which leads to a victim’s death or great bodily injury carries a penalty of up to one year in prison, a $5,000 fine, or both.

Reports can be made by calling APS at 1-888-202-4248 or by calling the Elder Abuse Hotline at 1-800-992-1660.


United Long Term Care Workers Union, SEIU Local 6434

All IHSS homecare workers in Los Angeles County are represented by the United Long Term Care Workers Union, SEIU Local 6434, and must either pay full membership dues or an agency fee. For information regarding the Union or any applicable fees, call SEIU 6434 at 888-373-3018 or 213-368-0688.