New Enrollment Procedures for IHSS Providers

Legislation passed last year implemented several changes to the enrollment process for IHSS providers, beginning in November 2009.  The frequently asked questions listed below regarding the new enrollment requirements were originally published on this site in November. However, many of the answers have been updated as new information has become available.  

What if I already have a provider?
What if I hire a new provider?
What if my new provider is currently working for another consumer?
What if my new provider has already met the new requirements?
Where does my provider go for orientation and fingerprinting?
When should my provider be fingerprinted?
Who pays for the fingerprinting?

What if I already have a provider?

Any provider who started working for you, was enrolled with the county prior to November 1st, and is getting paid may continue to work for you without any interruption in services.   However, he/she must complete the following requirements before June 30, 2010 to continue being your homecare provider:

1. Complete a new Provider Enrollment Form (SOC 426) and submit it to the county in person
2. Present, in person, an original government-issued photo ID (must be current) and Social Security card
3. Review the state mandated materials used for new provider orientations
4. Complete a new Provider Enrollment Agreement (SOC 846) stating that they understand and agree to the IHSS Program rules and regulations
5. Submit to and clear a Criminal Background Investigation (CBI) as administered by the State Department of Justice at their own expense

The Department of Public Social Services (DPSS) will soon be sending current providers the information they need to meet the above requirements, including completing the criminal background check. Current providers should wait until they receive this information before taking action on any of the new requirements.

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What if I hire a new provider?

All new IHSS providers (i.e., providers who are not currently working for any consumers) must be enrolled with the county before they are eligible for payment through the IHSS Program. In order to enroll, providers must:

1. Complete a new Provider Enrollment Form (SOC 426) and submit it to the county in person
2. Present, in person, an original government-issued photo ID (must be current) and Social Security card
3. Attend, in person, a new provider orientation meeting
4. Complete a new Provider Enrollment Agreement (SOC 846) stating that they understand and agree to the IHSS Program rules and requirements
5. Submit to and clear a Criminal Background Investigation (CBI) as administered by the State Department of Justice at their own expense

Your new IHSS provider will not be able to receive payment from the IHSS Program until they have completed the above process. New providers who need to meet the above requirements should contact the PASC New Provider Enrollment and Criminal Background Investigation Call Center at 877-565-4482 to schedule an orientation and obtain information about the CBI process.

In addition, you will need to complete an IHSS Recipient Designation Form (SOC 426A) for your new provider.  You can obtain this form by contacting your IHSS provider clerk or social worker.

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What if my new provider is currently working for another consumer?

If the person who you decide to hire is currently receiving payment for work done for another IHSS consumer, you will only need to complete an IHSS Recipient Designation Form (SOC 426A) before they begin to work for you. However, the provider will need to meet the requirements listed under "What if I already have a provider?" before June 30, 2010. 

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What if my new provider has already met the new requirements?

If the person who you hire has already met the above requirements, they do not have to go through the enrollment process again.  You will only need to complete an IHSS Recipient Designation Form (SOC 426A) before they begin to work for you. 

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Where does my provider go for orientation and fingerprinting?

If your provider started working for you and was enrolled with the county prior to November 1st, and is getting paid by IHSS, he/she should wait until they receive additional information from DPSS before taking action on any of the new requirements.

If your provider was not enrolled with the county prior to November 1st, and has not yet received payment for services, he/she should contact the PASC New Provider Enrollment and Criminal Background Investigation Call Center at 877-565-4482 to schedule an orientation and obtain information about the CBI process. 

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When should my provider be fingerprinted?

If your provider started working for you and was enrolled with the county prior to November 1st, and is getting paid by IHSS, he/she should wait until they receive additional information from DPSS before taking action on any of the new requirements.

If your provider was not enrolled with the county prior to November 1st, and has not yet received payment for services, he/she should contact the PASC New Provider Enrollment and Criminal Background Investigation Call Center as soon as possible at 877-565-4482 to schedule an orientation and obtain information about the CBI process. 

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Who pays for the fingerprinting?

According to the new state law, your provider must pay for his/her own fingerprints.

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